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ABB UK/Multiple sites across the UK
waste case study
ABB is a pioneering technology leader that works closely with utility, industry, transportation and infrastructure customers to write the future of industrial digitalisation and realise value. Blue Castle Group primarily support ABB’s site in Stone who focus on Power Grids.
First and foremost it was essential to instruct a dedicated Account Manager to manager their account, this not only ensured a fast turnaround time but it provided them one point of contact within the Blue Castle Group.
Due to operations and the sites that our client supports it was key that we had the resources in place to provide a fast and reliable service that we know is key. This was done through utilising the already existing relationships we have in place with our suppliers.
First of all we decided the customer required a site visit so we could gain a full understand of the operations
that take place on site. This then enabled us to create a bespoke proposal allowing us to display how we can meet their requirements. After discussions, ABB instructed us to be their waste provider and still to this day continue to receive the highest standards of service.
The client also receives regular site visits, monthly report-ing highlighting the businesses recycling rates, a dedicat-ed Account Manager, consolidated invoicing, extremely fast response time and compliance support with ongoing industry updates.
With a busy multi-site operation, our client was looking for a strategic environmental partner who could support them on cost savings, providing compliance and industry updates, but most of all customer service, particularly focusing on quick response times due to the nature of their business. This is key for them operationally as works typically tend to take place after normal working hours, therefore response times and the ability to react efficiently is paramount for a successful business.
how our client feels
“We have used Blue Castle Group as our preferred Waste Management Company for several years, during this time we have received a high level of consistency and a re-sponsive service that meet our needs.”