ABB is a pioneering technology leader that works closely with utility, industry, transportation and infrastructure customers to write the future of industrial digitalisation. Blue Castle Group primarily support ABB's Power Grids site in Stone, who focus on addressing key areas such as the integration of renewable energies, growing network complexity, grid automation, and microgrids.
With a busy multi-site operation, our client was looking for a strategic environmental partner who could support them on cost savings, providing compliance and industry updates, but most of all customer service, particularly focusing on quick response times due to the nature of their business. This is key for them operationally as works typically tend to take place after normal working hours, therefore response times and the ability to react efficiently is paramount for a successful business.
First and foremost it was essential to appoint a dedicated Account Manager to manage their account, this not only ensured a fast turnaround time but it provided them with one point of contact at Blue Castle Group.
Due to operations and the sites that our client supports it was key that we had the resources in place to provide a fast and reliable service that we know is key. This was done through utilising the already existing relationships we have in place with our suppliers.
First of all we decided the customer required a site visit so we could gain a full understand of the operations that take place on site. This then enabled us to create a bespoke proposal allowing us to display how we can meet their requirements. After discussions, ABB instructed us to be their waste provider and still to this day continue to receive the highest standards of service.
Our bespoke service enables ABB to benefit from regular site visits, monthly reporting highlighting the businesses recycling rates, a dedicated Account Manager, consolidated invoicing, extremely fast response time and compliance support with ongoing industry updates.
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